Black Anchor Design Refund Policy

Payments are non-refundable. Here is how cancellations, buyouts, and early project endings work.

October 26, 2026

Overview: Black Anchor Design provides web design and development, branding, brand strategy, print design, and SEO services. These are digital goods and professional services. This policy explains how payments are handled and what happens when a project ends early. It applies alongside the Payment Policy and the signed project contract. If anything here conflicts with a signed contract, the contract wins.

Payments are non-refundable: Every payment made to Black Anchor Design for digital goods or services, including the 10% holding deposit and any milestone payment, is non-refundable from the moment it's made. There are no exceptions.

Client cancellation and buyout: You may end a project early by buying out the contract. The buyout covers the 10% holding deposit, all milestones completed or in progress as of the notice date, and 35% of the remaining unbilled contract value. This fee reflects the calendar held for your project and the engagements turned away to hold it — costs that are real but difficult to calculate after the fact. Cancellation must be in writing. Once the buyout is paid, all completed files and assets are released to you.

When Black Anchor can't deliver: If Black Anchor (Bobby Robinson) terminates a project, becomes unable to complete it, or the Dead Man's File is triggered, no buyout fee applies, no further payments are owed, and all completed files and assets are released to you. See the Dead Man's File policy for how release is handled if the principal is unavailable.

Hosting and domains: Hosting, domain registration, and renewal fees are paid to third parties on your behalf and are not refundable once placed.

Scope of work: The signed contract defines the scope. Black Anchor may decline requests outside that scope or quote them separately. Keep a copy of your contract for reference.

Revision rounds: Each package includes a set number of revision rounds, listed on its pricing card. One round is a single, consolidated list of changes submitted at a review stage. Feedback sent piece by piece over several emails counts toward the same round. Once the included rounds are used, additional changes are billed at $220 an hour, with an estimate provided before work begins. New pages, new features, and copy changes after approval are new scope, not revisions, and are quoted separately.

Quality concerns: If a deliverable has a defect, tell us. Repairs to work that doesn't match the contract are made at no charge. Changes to work that does not match the contract are billed as additional work.

Chargebacks: Filing a chargeback or payment dispute immediately suspends all services, including hosting and access to project files, until the dispute is resolved.

Contact us before disputing a charge — most billing questions can be resolved with one email.

Changes to this policy: Changes take effect when posted. The date at the top reflects the latest revision. Clients under an active contract are notified by email of any changes that affect their agreement.

Governing law: This policy is governed by the laws of Texas. Disputes are subject to the exclusive jurisdiction of the courts of Tarrant County, Texas.