Black Anchor Design Client Support Center

Current clients can submit a support ticket below. Repairs without a maintenance plan are billed hourly.

Urgent Client Support

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To address your needs, please create a support ticket. This will enable us to provide professional, personalized solutions and maintain superior service. Repairs without service or maintenance agreements will incur an hourly fee.
Two Hour Minimum

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Maintenance Plans

$660 ONE-TIME SETUP FEE

Current Fee Is Waived For New Web Builds

Maintenance hours cover fixes, platform updates, text corrections, photo swaps and small edits to existing pages. Scheduled audits, reports and calls come out of your monthly hours. New pages, redesigns and new copy are quoted as separate projects.

Base Camp

  • 4 hours a month for content edits, photo swaps, text corrections and small page updates
  • Monthly health check: forms tested end to end, broken links, Search Console errors, mobile display
  • Duda platform-change review, so I check your site after major platform releases
  • One-page monthly report showing what was done and what I found
  • 6-hour response, 72-hour completion

For established single-location companies.

$880/month

Forward Operating

  • 6 hours a month
  • Everything in Base Camp
  • Quarterly accessibility scan and fixes (WCAG 2.1 AA)
  • Quarterly SEO and schema check: titles, structured data and indexing issues
  • Core Web Vitals review and speed fixes
  • Quarterly review of how your top pages convert, with recommended changes
  • 4-hour response

For companies whose website generates leads.

$1320/month

Full Command

For multi-location companies or high-traffic sites.

$1760/month

  • 8 hours a month
  • Everything in Forward Operating, run monthly instead of quarterly
  • Monthly 1-hour strategy call covering analytics, leads and what to change next
  • Management of location and service pages across regions
  • Integration monitoring: CRM, form routing, booking and quote tools
  • Quarterly content plan covering which pages to add, update or cut
  • 2-hour response